Italian Customer Service on Greece

As a technical support representative, you will be communicating with customers from the Italy to provide support for their mobile devices, after following a complete training by certified instructors. You will handle and resolve customers’ technical issues at the first contact if possible following troubleshooting protocols through multiple contact channels (phone, e-mail, chat), while maintaining solid customer relationships by handling their questions and concerns with speed and professionalism.

• Support Italian customers via incoming calls
• Provide software troubleshooting for mobile devices (mobile phones, tablets & more)
• Assist customers to manage/secure their account & passwords
• Set-up repairs for hardware-related issues
• Resolve customers’ online store post-sales requests
• Diagnose and provide a path to resolve inquiries related to all client products including hardware, software, networking, etc.
• Escalate unresolved cases by contacting 2nd level support Interaction Experts
• Maintain high customer satisfaction

You will have many opportunities to advance your career & level up within the department. In addition, round tables, meetings & self-guided training help keep you up-to-date with products & new releases. Last but not least, supervisors are always there to help!

• Native level Italian and good English
• Familiarity with iOS and/or MacOS, or comparable technology, is preferred
• Great communication skills
• Prior customer support experience would be an advantage
• Strong troubleshooting skills

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